Terms & Conditions
Last updated: 06/05/25
Welcome to AlviraFerreiraArt.com. These Terms & Conditions govern your use of our website and the purchase of products and services from our store. By accessing or using our website, you agree to be bound by these terms.
Art Courses and Workshops
1. Booking & Payment
Course bookings are made directly through our website.
Full payment is required at the time of booking to confirm your spot.
Spaces are limited and allocated on a first-come, first-served basis.
2. Cancellations & Refunds
We understand that plans can change. Here's how cancellations work:
- Up to 7 days before the course: You may cancel for a full refund or choose to transfer your booking to another available date.
- Up to 48 hrs before the course: You may transfer your booking to another session free of charge, or request a 50% refund.
- Last 48 hrs or No-show: No refunds are offered
- If you can’t attend, you’re welcome to send someone else in your place — just let us know in advance.
3. Cancellations by Us
In the rare case we need to cancel or reschedule a course (e.g. low enrollment or illness), you will be offered a full refund or the option to reschedule.
4. Participation
Please arrive on time so we can start together. If you're running late, we’ll do our best to catch you up.
Materials are included unless stated otherwise in the course listing.
Our workshops are designed to be welcoming and relaxed. Respect for fellow participants is expected.
Clothing Products
1. Products and Fulfillment
Clothing items are produced and shipped by Printful, Inc., our print-on-demand partner.
Items are custom-made after you place your order and may ship from EU or international facilities.
2. Responsible Person (EU Product Safety Regulation – GPSR)
In accordance with Regulation (EU) 2023/988 (GPSR), the responsible person for product safety is:
Responsible Person: Alvira Ferreira
Address: 21 rue des Jardiniers, Luxembourg.
Email: Atelier@AlviraFerreiraArt.com
3. Delivery
Estimated delivery time is 5–15 business days, depending on location.
Delays may occur due to customs, shipping providers, or peak seasons.
4. Returns and Defective Products
As clothing items are custom-printed, returns for change of mind or size issues are not accepted.
If your product arrives damaged or incorrect, please contact us within 14 days of delivery with photos and your order number.
We will offer a free replacement if the defect is confirmed.
5. Legal Guarantee
All products are covered by the EU legal guarantee of 2 years for defects.
If your item is faulty or does not match the description, you are entitled to a repair, replacement, or refund, in accordance with Luxembourg consumer law.
General Terms
6. Privacy
We handle your data in accordance with the GDPR and Luxembourg data protection law. Please refer to our Privacy Policy for details.
7. Limitation of Liability
We are not liable for indirect damages. Our liability is limited to the value of the order or course booking.
8. Governing Law
These terms are governed by the laws of Luxembourg, and any disputes shall be subject to the exclusive jurisdiction of Luxembourg courts.
In compliance with the General Product Safety Regulation (GPSR), Alvira Ferreira Art ensures that all consumer products offered are safe and meet EU standards.
Seller Information
Business Name: Alvira Ferreira Art
Registered Address: 21 rue des Jardiniers, Luxembourg, 1835 Luxembourg
Email: Atelier@AlviraFerreiraArt.com
Phone: +352 671 249 645
VAT/Company Number: LU35027560